Returns

We believe that you will be delighted with your product, but there may be occasions were you feel it necessary to return an item. We aim to keep the process as simple as possible.

If you return an item to us which is faulty, or for any other reason which is our fault, we will also pay you the cost of the return postage. If this happens, please contact us first via phone or email and we will let you know how you should send the item to us. 

If for any reason you aren't happy with your purchase, we will offer you a refund or exchange. Customers returning goods, through no fault of RF Concepts, will not have original post cost refunded and may be subject to a handling charge.

Simply return the item to us in its original condition, including all original packaging, with your sales invoice within 14 days of receiving the item. You will be responsible for the item or items until they reach us. For your own protection, we suggest you use a secure delivery method which requires a signature upon delivery. Please do not return items in only their original packaging. These will not be resalable and will incur a handling charge. 

Contact us by phone or email prior to making a return to get a returns number. This makes the process a lot easier and faster to process your refund. 

Please include:

• a short note to explain why you are returning the product
• if it is for a refund, exchange or credit on your account
• your returns number (received via email or phone prior to arranging the return)
• your name, address and if possible, your invoice number